To change the default display value of the caller field , we need to make changes to the table which it is referring to (i.e. sys_user table) .
Ex : On Incident form , caller field , is a reference field , which points to user table (sys_user) . When we select the user , system displays the user name ( first name | last name ) in caller field because "name" column is set as display = true in user table .
Now , Lets change the display = true for "fist name" column
Navigate to >> Tables & Columns >> select user table (sys_user)
Ex : On Incident form , caller field , is a reference field , which points to user table (sys_user) . When we select the user , system displays the user name ( first name | last name ) in caller field because "name" column is set as display = true in user table .
Now , Lets change the display = true for "fist name" column
Navigate to >> Tables & Columns >> select user table (sys_user)
Set the display as true for "first name" field.
Now , open the incident form and check caller name should be displayed as only "first name ".
So , in above example we saw , how we can change the display value of the field .
The same process can be used for other reference fields and display value can be changed .
